1. Return Window

Return requests must be submitted within 21 days of delivery.

2. Eligibility for Returns

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Include original packaging, if applicable
  • Be accompanied by proof of purchase, such as an order number, receipt, or confirmation email

3. Non-Returnable Items

We may refuse returns or refunds in the following situations:

  • The item shows signs of use, damage, misuse, or improper handling
  • The return request is made after 21 days from delivery
  • The item is a final sale item, if clearly marked as such at the time of purchase
  • The item is customized or personalized, if applicable

4. How to Request a Return

To request a return, email support@usroyalhoney.shop with your order number and the reason for the return.

If your return is approved, we will send you return instructions. Please do not send items back without authorization.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The item is defective
  • The wrong item was sent

For your protection, we recommend using a trackable shipping service.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@usroyalhoney.shop. We may ask for photos and order details to review the issue. If confirmed, we will provide a replacement or refund where appropriate.

7. Refund Processing Time

Approved refunds are issued to the original payment method. Once approved, refunds are typically processed within 5–7 business days. Your bank or payment provider may take additional time to post the refund.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. If the order has already shipped, the return process will apply after delivery.

9. Return Address

Please contact us before returning any item. If a return is authorized, returns should be sent to the address provided in the return instructions.

10. Contact Information

Usroyalhoney
316 Cornerstone Dr, Wylie, Texas 75098, United States
Email: support@usroyalhoney.shop
Phone: +1 713-347-1340
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)
Website: https://usroyalhoney.shop/