1. How can I contact Usroyalhoney?
Email: support@usroyalhoney.shop
Phone: +1 713-347-1340
Address: 316 Cornerstone Dr, Wylie, Texas 75098, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)
Website: https://usroyalhoney.shop/
2. Do you offer free shipping?
Yes. We offer free standard shipping on all U.S. orders.
3. What is your order cut-off time?
Our order cut-off time is 5:00 PM Central Time (CT) on business days.
4. How long does processing take?
Orders are typically processed within 1–2 business days.
5. How long does delivery take?
Standard U.S. delivery usually takes 5–7 business days after processing.
6. Will I receive tracking information?
Yes, tracking is provided when available. Please allow 24–48 hours after shipment for tracking details to update.
7. Do you ship outside the United States?
No. At this time, we ship only within the United States.
8. What if I entered the wrong shipping address?
Customers are responsible for entering a complete and accurate shipping address. Incorrect or incomplete addresses may cause delays, failed delivery, or additional fees.
9. What is your return policy?
Return requests must be submitted within 21 days of delivery. Returned items must be unused and in original condition, with proof of purchase.
10. Who pays for return shipping?
Customers are responsible for return shipping unless the item is damaged, defective, or incorrect.
11. When will I receive my refund?
Approved refunds are typically processed within 5–7 business days to the original payment method. Your bank may take longer to post the refund.
12. What payment methods do you accept?
We accept payment methods shown at checkout, which may include major credit cards, debit cards, PayPal, and other supported options.
13. Why might my order be held or canceled?
We may hold or cancel orders for fraud prevention, payment issues, incorrect information, pricing errors, or product availability issues.